We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we can exchange or refund it for you.
WHAT IS THE PROCESS?
GET AUTHORISATION CODE
Before you can make a return, you’ll need to contact us to get an return code so we can recognise where the item should be returned to and to also understand the reason for the return.
The return code must be obtained within 7 days of receipt of goods.
FILL IN OUR RETURN FORM
Once you have received your authorisation code, we will send you our return form to fill in and return to us.
PACK AND SEND YOUR ITEMS
Items should be returned securely in their original packaging to prevent damage in transit.
Items must be returned within 7 days of obtaining return code.
RECEIVE YOUR REFUND OR CREDIT
Once we have safely received your item and made sure it’s in good condition, we will then issue your refund or credit.